Who Should I Contact?
Search for assistance by topic, question, or office.
| Topic | Question | Related ECU Office | Contact Information | More/Related Information |
|---|---|---|---|---|
| AP/IB Scores | Have my scores been received? | Undergraduate Admissions | admissions@ecu.edu | |
| AP/IB Scores | My scores are missing; what do I do? | Undergraduate Admissions | admissions@ecu.edu | |
| AP/IB Scores | I don't think my AP/IB credit is right. Can someone check it? | Undergraduate Admissions | admissions@ecu.edu | Undergraduate Admissions Placement Credit |
| AP/IB Scores | How will my AP/IB credits transfer? | Undergraduate Admissions | admissions@ecu.edu | Undergraduate Admissions Placement Credit |
| Appeals | I want to appeal a suspension or other academic related issue. | CAS (Registrar's Office) | cas@ecu.edu | Student Academic Appeals Committee |
| Financial Aid | I have questions about Financial Aid. | Office of Student Finacial Aid | finaid@ecu.edu | ECU Student Financial Aid |
| Financial Aid | I don't understand how my Satisfactory Academic Progress (SAP) relates to Financial Aid. | Office of Student Finacial Aid | finaid@ecu.edu | Student Financial Aid SAP Policy |
| Flight Path | I would like to apply for a Flight Path program. | Flight Path (Registrar's Office) | flightpath@ecu.edu | ECU Online: Flight Path Programs |
| Flight Path | I'm a Flight Path student and I need assistance with advising. | Flight Path (Registrar's Office) | flightpath@ecu.edu | |
| Flight Path | I'm currently an ECU Online or ECU Main Campus student, but I want to move to a Flight Path program. | Flight Path (Registrar's Office) | flightpath@ecu.edu | ECU Online: Flight Path Programs |
| Grade Replacement | I don't see my grade replacement. | Registrar's Office | regis@ecu.edu | Grade Policies |
| Graduate Admissions | I'm looking to apply for a Master's or Doctorate program. | Graduate Admissions | gradschool@ecu.edu | Graduate School |
| Graduation | Did my graduation application go through? | Graduation Services (Registrar's Office) | grad@ecu.edu | How to Apply to Graduate |
| Graduation | I'm having trouble completing my graduation application. | Graduation Services (Registrar's Office) | grad@ecu.edu | How to Apply to Graduate |
| Graduation | I have questions about the Commencement ceremony (tickets, regalia, time, etc). | Student Affairs | commencement@ecu.edu | Commencement |
| High School Transcripts | Have you received my high school transcript? | Undergraduate Admissions | admissions@ecu.edu | Sending Official Transcripts |
| High School Transcripts | Why do you need my high school transcript if I'm transferring? | Undergraduate Admissions | transfer@ecu.edu | |
| International Admissions | I have questions about Non-Immigrant Visas. | Global Affairs | international@ecu.edu | Visa Application |
| International Admissions | I'm an international student, and I want to check my application status. | Global Affairs | international@ecu.edu | Office of Global Affairs |
| International admissions | I'm an international student having issues with my application portal. | Global Affairs | international@ecu.edu | Office of Global Affairs |
| Overload/Extra Hours | I want to take more than 18 credit hours in the Fall or Spring semester. | CAS (Registrar's Office) | cas@ecu.edu | Extra Hour Requests |
| Program/Major Changes | I was recently admitted and want to change my major. | Undergraduate Admissions | admissions@ecu.edu | Change of Academic Program Guidelines for Students |
| Program/Major Changes | I am a current student and want to change my major. | Advising Center | Varies by Student | Change of Academic Program Guidelines for Students |
| Re-Admission | What are the re-admission requirements? | Undergraduate Admissions | admissions@ecu.edu | Readmission |
| Re-Admission | I was suspended. How do I get readmitted? | Undergraduate Admissions | admissions@ecu.edu | Readmission Following Suspension |
| Registration | I'm having trouble registering for classes. | Registrar's Office | regis@ecu.edu | Registration & Planning |
| Registration | I have a registration hold. | Varies by Hold | Varies by Student | Holds |
| Registration | I'm having trouble adding a course to my registration. | Varies by Error | Contact Advisor | https://registrar.ecu.edu/registration-add-errors/ |
| Residency | I need help setting up my military residency. | CAS (Registrar's Office) | cas@ecu.edu | Military Residency and Yellow Ribbon |
| Residency | I need help with a military waiver. | CAS (Registrar's Office) | cas@ecu.edu | Military Residency and Yellow Ribbon |
| Residency | What is the Choice Act and does it apply to me? | CAS (Registrar's Office) | cas@ecu.edu | Yellow Ribbon Program at ECU |
| Residency | I need help with my initial consideration for NC Residency. | North Carolina Residency Determination Service | rdsinfo@ncresidency.org | Residency |
| Residency | I need to appeal my residency decision. | North Carolina Residency Determination Service | rdsinfo@ncresidency.org | Residency |
| Residency | I need to correct my residency decision. | North Carolina Residency Determination Service | rdsinfo@ncresidency.org | Residency |
| Residency | I would like my residency determination to be reconsidered. | North Carolina Residency Determination Service | rdsinfo@ncresidency.org | Residency |
| Residency | I have questions about my Undergraduate Residency. | CAS (Registrar's Office) | cas@ecu.edu | Residency |
| Study Abroad | I want to Study Abroad and need to get permission. | Global Affairs | studyabroad@ecu.edu | Forms |
| Transcripts | How do I submit official transcripts? | Transfer Admissions/Registrar's Office | transfer@ecu.edu | Sending Official Transcripts |
| Transcripts | Have you received my transcript yet? | Transfer Admissions | transfer@ecu.edu | Transfers |
| Transcripts | I need to order an ECU transcript. | Registrar's Office | transcripts@ecu.edu | Transcripts |
| Transcripts | I have a question about my ECU transcript. | Registrar's Office | transcripts@ecu.edu | Transcripts |
| Transcripts | I have a question about my Joint Services transcript. | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | Veterans |
| Transfer Admissions | How do I check my transfer application status? | Transfer Admissions | transfer@ecu.edu | Transfers |
| Transfer Admissions | What can I major in as a transfer student? | Transfer Admissions | transfer@ecu.edu | Major Exploration |
| Transfer Admissions | How will my credits transfer? | Transfer Admissions | transfer@ecu.edu | Find Your Transfer Course Equivalency |
| Transfer Credit | How will my AP/IB courses transfer? | Undergraduate Admissions | admissions@ecu.edu | Placement Credit |
| Transfer Credit | Can I get credit for HLTH/KINE from my military service? | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | Find Your Transfer Course Equivalency |
| Transfer Credit | I think I'm missing transfer credits. How can I appeal? | Credit Eval (Registrar's Office) | crediteval@ecu.edu | Transfer Credit Appeals |
| Transfer Credit | Has my transfer evaluation been completed yet? | Credit Eval (Registrar's Office) | crediteval@ecu.edu | The Credit Evaluation Process |
| Transfer Credit | How will my credits transfer? | Credit Eval (Registrar's Office) | crediteval@ecu.edu | Find Your Transfer Course Equivalency |
| Transfer Credit | I'm already an ECU student but took a course as a visiting student elsewhere. How do I get my credits transferred? | Credit Eval (Registrar's Office) | crediteval@ecu.edu | Sending Official Transcripts |
| Tuition | How do I set up a payment plan? | Cashier | cashier@ecu.edu | Tuition Payment Plans |
| Tuition | I want to appeal for a tuition refund. | Tuition Refund Appeals Committee | tuitionappeals@ecu.edu | Refund and Withdrawal Policy |
| Tuition | I need help with using Tuition Assistance. | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | Military Tuition Assistance Programs |
| Tuition | I have questions about my bill. | Cashier | cashier@ecu.edu | Cashier's Office |
| Undergraduate Applications | How do I check my application status? | Undergraduate Admissions | admissions@ecu.edu | Transfer FAQs |
| Undergraduate Applications | I'm having issues accessing my Navigator portal. | Undergraduate Admissions | admissions@ecu.edu | |
| Veteran Affairs | Am I eligible for VA Benefits? | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | GI Bill - VA Benefits |
| Veteran Affairs | How do I get certified for the VA? | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | GI Bill - VA Benefits |
| Veteran Affairs | What is Yellow Ribbon? | VA Benefits (Registrar's Office) | vabenefits@ecu.edu | Yellow Ribbon Program at ECU |
| Visiting Student | I need permission to take courses elsewhere. | CAS (Registrar's Office) | cas@ecu.edu | Forms |
| Visiting Student | I am a visiting student at ECU, and I need to register for classes. | Registrar's Office | regis@ecu.edu | Visiting & Auditing Students |
| Withdrawal | I would like to withdraw from a course. | Registrar's Office | regis@ecu.edu | Course Drops/Withdrawal Policy |
| Withdrawal | Can I retro-actively withdraw from a course? | Student Academic Appeal | regis@ecu.edu | Withdrawals |
| Withdrawal | I need to withdraw from ECU. | Registrar's Office | regis@ecu.edu | Course Drops/Withdrawal Policy |